Returns and exchanges

What if you are not happy or not satisfied with your purchase? Please contact us.

We will help you and our experience shows that we are always willing to make an agreement to everyone's satisfaction!
If you're a consumer and have ordered a product online in our webshop, then you can use your right to return or exchange in case the product does not meet your requirements.
You can return it within 14 days of delivery. Returns are accepted if the product is undamaged and unused, if possible in it's original packaging.
The shipping costs for the return will be for your own account.

Are you returning a product from outside the EU? Then please pay close attention when filling in the customs details on the shipping forms. Usually, the description "Returning to seller" is fine, but please check with your local courier. Set the commercial value at € 0,- (or € 1,- if the system does not accept 0). If this is not correctly stated, customs charge import duties to us and the package will be REJECTED. The sender remains responsible at all times for paying any import duties that are charged to us.

Für unsere deutschen Kunden:

Widerrufsrecht für Verbraucher bei Bestellung von Waren
Widerrufsrecht für Verbraucher bei Bestellung von Dienstleistungen
Widerrufsrecht für Verbraucher bei Bestellung von digitalen Inhalten